EMERSON
SANTOS
RESUME
Professional ​
info
“The only person who is educated is the one who has learned how to learn and change.”
― Carl R. Rogers
I find fulfillment in staying well-informed about the latest advancements in the field of psychotherapy and actively seeking out resources to enhance my professional performance.
​Experience
*Note – For a full expansion on duties and achievements, follow the hyperlink on each respective job title. Please request access.
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2020 - Current │Breakthrough Wellness Foundation
Supporting others with emotional distress, mental illness and empowering them to reach their full capabilities
​​2024 - Current │PHS Community Service Society
Offers a wide range of support services to individuals in need, such as care planning, advocacy, community engagement, medication management, emergency response, conflict resolution, mentoring, building maintenance, and regulatory compliance.
05/2018 - 02/2020│ First Nations Health Authority
Responsible for completing payments and controlling expenses by receiving, processing, verifying and reconciling invoices
Work​
experience​
01/2014 - 03/2017│ The Grand Hotel Nanaimo
Responsible for all accounts and reconciliations.
11/2011-12/2012│ Australia Marine Offshore/Creditors
Committed and accommodated very aggressive timelines without compromising the fine details.
06/11-10/11 │NEC Australia
Projected month-ending reconciliations, sales commissions, and expenses.
06/2007-07/2011 │ Upholstering Distributors Australia
Facilitated transactions (check to cash, account: deposits/withdrawals, loan/mortgage payments), provided account data and identified sales opportunities.
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07/2007-11/2014 │ Tax Strategist
Provided a safe and innovative taxation solution for individuals & sole traders.
07/2005-06/2007 │Travelodge Hotel
A multi-tasking role involving customer support and service, conflict resolution, problem analysis and troubleshooting.
11/2003-05/2005 │ Shoes Nativa Limited
An oversight and supervisory role encompassing varied duties in operations and staff management
10/2001-11/2003 │ Portobello Shop
Administrative role involving a wide range of money and operational tasks on a daily basis.
07/200-09/2001 │Cardinal New York do Brasil
Performed supervision of customers/suppliers accounts, which I reported to the head accountant.
09/1999-07/2000 │ The Travel Ipanema Agencia
A financial role requiring collections, disbursements and account oversight.
​04/1995-02/1998 │ Brazilian Banks of the States Association
General handling of all paperwork and associated documentation.
Concept Map
The experience and knowledge gained in business administration and accounting contribute to the development of interpersonal skills in psychology. These skills enhance my ability to connect with clients, collaborate with colleagues, and navigate the practical aspects of providing psychological services. By integrating these diverse areas of study, I am better equipped to provide holistic and comprehensive care to those seeking support and guidance. I am grateful for the diverse range of courses I have taken as part of my psychology education.
I am proud to share that during my academic journey in Psychology, I consistently performed at the top of my class and was recognized on the Dean's List. This honor is a testament to my dedication, passion for the field of Psychology, and commitment to academic excellence. I am excited to bring this same level of dedication and passion to my future endeavors.
Education
Extra Curricular Courses
​Canada / Psychology
Trinity Western University - BC (2024)
Canada / Specialization in the Practice of Psychotherapy
Kelowna College of Professional Counselling - BC (2022)
Canada / Specialization in Professional Counselling
Kelowna College of Professional Counselling - BC (2021-2022)
Canada / Bachelor Business Administration - Major Accounting
Vancouver Island University - Nanaimo - BC (2015-2017)
126 Credits towards BA in Accounting
Canada / Diploma Business Administration
Vancouver Island University - Nanaimo - BC (2015-2016)
Australia / Diploma & Advanced Diploma Accounting
Kingston International College - Perth - WA (2006-2007)
Australia / Certificate IV Financial Services (Accounting)
Kingston International College - Perth - WA (2005-2006)
Brazil /Associated High School Diploma - Data Processing Technician
Centro Educacional Guilherme Filho - RJ - (1995)
Memberships
(CCPCP) Canadian College of Professional Counsellors and Psychotherapists
(CTAA) Complementary Therapists Accredited Association
(NIA) National Institute of Accountants
Extra curricular
*Note-(Ongoing self-education in the industry by seminar and course attendance coupled with lectures and avid reading keeping abreast of current standards, practices, developments and advancements.)
Counselling & Psychotherapy
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Counselling (MAP)
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Cognitive Behavioral Therapy (CBT)
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Rational Emotive Behavior Therapy (REBT)
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Acceptance and Commitment Therapy (ACT)
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Solution Focused Brief Therapy (SFBT)
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Hypnotherapy (MAP)
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A Life of Happiness and Fulfillment (Coursera)
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Online Couching & Therapy (IAOTH)
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Gerontology (IAOTH)
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EFT (Emotional Freedom Technique) & TFT (Thought Field Therapy) Tapping Certification (TPA)
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Neurolinguistics (NLP)
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Medical Cannabis Summit (MCS)
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Daytox Vancouver (Vancouver Coastal Health)
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Vancouver Matrix Addictions Program (VAMP)
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Compassion in Therapy (The Awake Network)
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Communication & Group Facilitation, Skills Building & Training Workshop (VCH.CA)
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Self-Management and Recovery Training (SMART)
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Intro to Transgender Cultural Safety in Healthcare (Learning Hub)
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Indigenous Cultural Safety: An introduction (Learning Hub)
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BCCDC - Naloxone Administration (Learning Hub)
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Resisting Stigma on Substance Use (Learning Hub)
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Code Silver - Active Attacker (Learning Hub)
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Trans Rights Toolkit (Learning Hub)
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SGF 202: Family & Friends Training (SMART)
Accounting
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Basic Bookkeeping for Entrepreneurs (SEBRE) BR
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Bitcoin Methodology for Accounting (Digital Currency) CA
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General Accounting (Santa Ursula University) BR
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Guide for Individuals Tax Returns (IPA) AU
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Income Tax Preparation (H&R Block ) AU
Economics
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Fundamentals of Economics (Alison) CA
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Government Economic Policy (Alison) CA
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Inflation in Modern Economics (Alison) CA
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Introduction to Gross Domestic Product -GDP(Alison)CA
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Fiscal and Monetary Policy (Alison) CA
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Aggregate Supply and Demand (Alison) CA
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Understand Monopoly Economics in a Market (Alison)CA
Finance
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Finance (Castelo Branco University)BR
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Trade Markets Analyst (ABAMEC)BR
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Financial Calculations (SENAC) BR
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Professional Development (RBC)CA
Human Resources
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Payroll. (Castelo Branco University) BR
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Human Resources Management (Carioca University)BR
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San'yas Indigenous Cultural Safety Training (ICS) CA
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Respectful in Workplace. (FNHA) CA
IT
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Familiar with accepted Microsoft products and associated peripherals such as Word, Excel, and Outlook; multiple computer & I.T. related skills in: PEOPLE-SOFT, SAGE, ACCOUNTINGEDGE, 5 STARS, MAITRE'D ATTACHE, MYOB, NAVISION, e-BECAS, MFG PRO, MAGNUS, LUCRO, ANITA, MAXIMO, LEXOS, COLIBRI, PROSOFT, SAFOTUR, PROEMPRESA; adept in computerized accounting and financial systems pursuant to general accountancy.
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Data Entry (SENAC) BR
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World (SENAC) BR
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Excel (SENAC) BR
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MS-DOS (SENAC) BR
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Language
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English 101 (EDX) Canada
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English 12 (VIU) Canada
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English IELTS (Kingston College) Australia
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Portuguese - Practical use of Language(SENAC) Brazil
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Portuguese - Textual Analyses (SENAC) Brazil
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Spanish (SENAC) Brazil
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Spanish (VIU) Canada
Management
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Admin & Sales (Santa Ursula University) BR
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Business Administration (UCB) BR
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Dynamic Memory and Speed Reading (UCB) BR
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Emotional Intelligence (Castelo Branco University)BR
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Equips Motivation (Santa Ursula University) BR
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Introduction to Marketing (Alison) CA
Safety
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Internal Commission for Accident Prevention (CIPA)BR
Obsolete
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Typewriting Technics (SENAC) BR
Certificate's galery
 SMART Recovery Family & Friends meetings are a dedicated space for those with loved ones who are struggling with addiction. |  This training aims to develop staff skills in welcoming and supporting trans, Two-Spirit, and gender diverse individuals in order to increase safety, access, and promote health and wellness. |
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 To enhance healthcare providers' understanding of patients' lives, promote culturally sensitive practice, and improve access to quality care for individuals with substance use. |  Learn strategies to respond when a person presents with a weapon and is actively engaged in seriously harming, killing, or attempting to kill others in a healthcare setting. |
 The Trans Rights Toolkit is a short playful module developed to introduce service providers and allies to the legal rights of gender diverse people within British Columbia. |  Naloxone Administration outlines the basics on how to recognize and respond to an opioid poisoning event. |
 Learners are invited to come with an open-heart and open-mind to engage in a series of exercises designed to introduce participants to the concepts of Indigenous Cultural Safety and Cultural Humility. |  Self-Management and Recovery Training |
 |  Specialization in Psychotherapy |
 Compassion In Therapy |  Specializing in Professional Counselling |
 Daytox Certificate |  Complementary Therapists Accredited Association |
 NLP-Neurolinguistics |  Thought Field Therapy (TFT) & Emotional Freedom Techniques (EFT) |
 Counselling - Advanced |  Gerontology |
 CBT-Cognitive Behavioral Therapy |  REBT-Rational Emotive Behavioral Therapy Practitioner |
 Certificate Solution Focused Brief Therapy |  Hypnotherapy Diploma |
 Treating PTSD, Trauma & Phobias With the Rewind Technique |  Online Coaching & Therapy Certificate |
 ACT- Acceptance & Commitment Therapy |  |
 Membership National Institute of Accountants |  Diploma in Business Administration |
 Diploma of Accounting |  Advance Diploma of Accounting |
 Certificate IV in Financial Services |  Payroll |
 Income Tax Preparation |  Trade Market's Analysis |
 Guide for Individuals Tax Return |  Financial Mathematics |
 Bookkeeping for Entrepreneurs |  General Accounting |
 Aggregate Supply and Demand |  Government Economic Policy |
 Fiscal and Monetary Policies |  Fundamentals of Economics |
 Understanding Monopolies in a Market Economy |  Introduction to Gross Domestic Product |
 Inflation in Modern Economies |  Business Management |
 Organizational Behavior |  101 English |
 Business Writing |  Introduction to Marketing |
 Human's Resources |  Textual Analysis and Interpretation |
 Portuguese |  Portuguese 101 |
 Windows |  MS-DOS |
 Excel |  Type-writing |
 Data Entry |  Type-writing |
 Accounting Software |  Safety at Work Place |
 San'Yas Indigenous Cultural Safety Training |  Respect in the Workplace FNHA |
 Professional Development |  Vancouver Matrix Addictions Program - VAMP |
Quotes & References
References upon request
Miriam Alamdar - Pranic Healing Practitioner - Founder: The Gifted Healer - Australia
“....Emerson has demonstrated great courage and determination in leave his career as an accountant to start a new carrier in psychotherapy. I admire his commitment, responsibility, and organization skills..."
Cheryle Aromin - Nurse - Federal Penitentiary and Provincial Corrections - Canada
“...Emerson's passion for helping people have always been very remarkable. He is reliable and has extended his help to a lot of people with varying issues and challenges in life..."
Enri Harmuth – Partner Service Associate – Canadian Red Cross – Vancouver – Canada
“...Emerson has proved he is hard working, flexible, and takes pride in every task. His enthusiasm, hard work and willingness to take on any of the various jobs has been greatly appreciated… The Red Cross staff and other volunteers enjoyed working with Emerson and have many positive things to say about his contribution and service…”
Diane Marwick – Coordinator – Red Cross Nanaimo - Canada
“...In working with Emerson, I quickly learnt that he was polite and pleasant in his interactions with others and was always willing to help out when asked. He is an intelligent, capable individual who is dedicated to helping those in need. Emerson was a valued, key member of our Nanaimo operation.
Alicia Praeker - Managing Director - Vancouver Pride Society
"We could not put on these events without people like Emerson"
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Carmen Obien - Payroll Officer- Thomas Peacock & Sons Pty Ltd - Australia
“...I have worked closely with Emerson in TPS on Debtors, Journals and Ledges. He is diligent and committed to his work. Happy to work with and successfully complete multiple tasks a proactive solution in a highly stressful situation. He is extra ordinarily helpful got solid management skills…”
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Jonas Francisco, Emerson’s client – Wireline Cased Hole Field Specialist - Shlumberger – Australia
“...Emerson has demonstrated the ability to plan tax strategies that save money. Since 2009 I have been using his tax services and refer him to friends and colleagues…”
Shahsky Alamdar - Visual Artist & Teacher - Canada
"...Emerson is someone who lives in the moment, and never feels he should be somewhere other than engaging with others..."
Elvio Paladino – Business Director - Potobello Shop RJ – Brasil
“...Emerson performed his hole with the highest level of responsibility and integrity…”
Mia Gee – Director of Studies – Kingston International College – Australia
“...Emerson was a very conscious student…The section relating to the analysis of business performance was one he excelled in…”
Goran Terzic - Sales Assistant – Victron Energy – Netherlands
“...he has demonstrated the ability to plan and organize successfully to meet tight deadlines…”
Andres Arevalo - Marketing Manager – Australia Marine Offshore – Australia
“...he possesses great listening and interviewing skills necessary to extract information from our clientele while performing financial assessments…”
Ken Brown - Purchasing Manager - AMI – Australia
“...he has a great attitude towards his work and consistently pushed our purchase department to obtain the strict deadline essential to the accounts department…”
Narender Dagar - Accounts Payable Officer – AMI – Australia
“...working with Mr. Santos has inspired me to achieve higher goals, because he encouraged me to reach out past my boundaries, Mr. Santos has given me training at the account department. When asked, Mr. Santos gave helpful criticisms of my work and then would volunteer to help me implement the solutions…”
Wendy Bishop - Accounts Manager - B Hepworh & CO Ltd - England
“...his close attention to detail has resulted in meticulous and accurate work…”
Annie Kim - Accounts Manager - Kelvin Hughes Pte Ltd – Singapore
“...his strong interpersonal and communication skills have allowed him to develop good working relationships with us…”
Neil Gilmore – Director - Smart Switch Information & Control – New Zealand
“...Emerson is responsible for overseas transaction and performs his tasks competently with commitment and enthusiasm…”
Phillip Hay - Executive Director - Kelowna College of Professional Counseling - Canada
“...Emerson is a responsible student and excels in his academic pursuits and ranks higher percentile among his peers in course assignments. Emerson appears to be a natural fit in the study of, and career in, psychology, counseling or psychotherapy..."
Lance Hansen - Program Coordinator - Health Initiative for Man - HIM - Canada
“...Emerson is respectful, flexible, emphatic, and takes pride in every task...HIM staff have many positive things to say about his service contribution"